At Apricus Health, we are proud to be a registered provider under the National Disability Insurance Scheme (NDIS), delivering high-quality allied health services to participants across North Queensland.

We are committed to supporting people of all ages and abilities to achieve their goals, maintain independence, and enhance their quality of life.

Registered NDIS Provider – North Queensland

As a registered NDIS provider, Apricus Health meets the national quality and safeguarding standards. All Apricus Health team members undergo mandatory NDIS worker screening checks and complete the NDIS Worker Orientation module before delivering services.
We deliver services to participants who are:

• Self-managed

• Plan-managed

• NDIA-managed

Whether you are managing your plan yourself, working with a plan manager, or funded directly through the NDIA, we are here to work alongside you.

Our NDIS Services

We provide a range of therapy supports under the NDIS, including:

• Occupational Therapy – functional capacity assessments, daily living support, assistive technology and home modifications.

• Hand Therapy – rehabilitation following injury, surgery, or neurological conditions.

• Community-based Therapy – home visits, goal-setting, therapy delivered in your everyday environment.

Our services are designed to help you:

• Build skills for daily living,

• Improve independence and safety at home and in the community,

• Enhance hand function, mobility, and strength,

• Access assistive technology and home modifications where appropriate.

Please note:
Specific services available will depend on your approved NDIS funding categories (e.g., Capacity Building, Core Supports, or Capital Supports).
Our team is happy to help you understand how your plan can be used.

At Apricus Health, we do not provide Positive Behaviour Support or use restrictive practices as part of our services. If a client is at risk of harm, we will take immediate steps to ensure their safety and involve a parent, guardian, or support person as appropriate. Where ongoing behaviour support is required, we will refer to an NDIS-registered behaviour support provider.

New to the NDIS?

If you have not yet been approved for NDIS funding, or are in the early stages of applying, we can assist you by:

• Providing functional capacity assessments and therapist reports to support your application,

• Helping you understand what types of supports might be available,

• Working alongside your Local Area Coordinator (LAC), Support Coordinator, or advocate where needed.

We are experienced in supporting individuals and families through all stages of the NDIS journey.

Accessing Services

Getting started with Apricus Health under your NDIS plan is simple:

• Self-managed participants:
  You can contact us directly to book appointments. Payment is made by you, and you claim reimbursement through the NDIS portal.

• Plan-managed participants:
  We work with your plan manager to arrange service agreements and billing.

• NDIA-managed participants:
  As a registered NDIS provider, we can claim directly through the NDIA for approved services.

If you are unsure of your plan type or funding categories, our friendly team is happy to guide you.

Your Rights and Information

At Apricus Health, you have the right to:

• Choose who delivers your services,

• Be treated with dignity, respect, and fairness,

• Provide feedback or make a complaint without fear of negative consequences.

• Receive safe, high-quality therapy services, 

• Know that any incidents will be managed with care. We have clear processes in place, and serious incidents are reported to the NDIS Commission. We will always keep you informed and involved.

We are committed to clear communication, transparency, and working in partnership with you.  We welcome and value your input in how we plan and deliver our services. You can provide feedback at any time, and we also invite participants to contribute to service improvement through surveys and client insights. Your voice helps shape what we do.

You can access our policies, including Easy Read versions here,

NDIS Code of Conduct

As a registered NDIS provider, Apricus Health is committed to the NDIS Code of Conduct. This means all our team members must:

• Act with respect for individual rights to freedom of expression, self-determination, and decision-making

• Respect the privacy of participants

• Provide supports in a safe and competent manner with care and skill

• Act with integrity, honesty, and transparency

• Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports

• Take all reasonable steps to prevent and respond to violence, exploitation, neglect, and abuse

• Prevent sexual misconduct

We are proud of the professionalism and care our team brings to their work. You can expect our staff to act with empathy, respect, and high ethical standards at all times.

To read more, visit the NDIS Code of Conduct.

What to Expect When You Contact Us

We aim to make the process as simple and supportive as possible:

1. We will listen to your goals, needs, and funding situation.

2. We will match you with the most appropriate therapist for your needs.

3. We will set up a service agreement that outlines your goals, services, and funding arrangements.

4. Therapy begins! We work with you towards achieving your goals.

Our goal is to make your experience smooth, supportive, and empowering from the very first conversation.

 

Next Steps

• Contact us to discuss how we can support you under the NDIS.

• Request an appointment with one of our experienced allied health clinicians.

• View our Frequently Asked Questions to learn more about funding, service access, and what to expect.

• Visit www.ndis.gov.au to learn more about the National Disability Insurance Scheme.

If you are unsure where to start, please reach out — we are happy to help.